Multiple choice custom fields for tickets

Custom fields for tickets now include multiple-choice answer types, available across all platforms. Available for Expert license users, this update brings more flexibility and efficiency. Whether you’re categorising ticket priority, tracking status, or adding any other project-specific detail, multiple choice fields provide the customisation you need.

What’s new?

Custom fields for tickets already included numeric, date, and text field types, but with this update, you can add single or multiple choice answer types across all platforms. 

Setting up multiple choice fields

Admins and Accountable users can easily set up multiple-choice custom fields directly in the project settings. Define the question and add options that users can select, making it easy to track priorities, statuses, or other key details.

Where you’ll see them

• Ticket screens: Select one or more options on ticket creation and detail screens.
• Print & export: Options chosen are reflected in print popups, PDFs, and Excel exports.
• Dashboard & multi-project exports: All selections are included for full project visibility.

With clear, predefined choices, your team can maintain consistency, save time, and enhance reporting. Get started by updating your project settings today!