How do I forward an assigned ticket?

In Ed Controls, you can forward an assigned ticket to a third party. The Respondent of a ticket can add a Consulted. This allows the Responsible Person to collaborate better and complete a ticket faster without having to be present on site.

Here’s how it goes:

1. The Respondent of a ticket adds a Consulted;
2. The Consulted gets a notification and can get started;
3. The Consulted adds photos and text to the ticket of the work performed;
4. The Respondent sees that the Consulted has executed the ticket correctly and will report the ticket ready.

This functionality is about the Ed Controls (web) app and works only within Ed Controls. It does not work to forward a ticket to a partner that does not use Ed Controls.