How do I get started with Ed Controls Tickets? The handy overview tells you how to get started with Ed Controls.
How can I register for Ed Controls? To use Ed Controls, you need to register an account via web.edcontrols.com.
What is the difference between a device and the cloud? Ed Controls stores data on your mobile phone, tablet, laptop or PC. The data is also stored on our secure server.
How do I delete a project from my device? A project you are no longer working on can be removed from your device, such as a mobile phone or tablet.
I am logged in but don’t see any or the right projects? Ed Controls only shows the projects you are added to, based on the account (email address) you are logged in with.
What can a Manager do? The ‘Manager’ role can be added at the contract level. This role is reserved for higher management or the director.
What can a Consulted do? The Consulted can view all tickets in a specific project. This person can also add comments or documents to those tickets.
What can an Informed do? The Informed may view tickets and audits in projects to which he or she has been added.
What can a Reporter do? A Reporter can easily and efficiently report snags in drawings to which he or she has access.
How do I create a project? Only Administrators can create a project. A project can only be created via the browser.
What are the technical requirements for mobile devices? The minimum and recommended specifications for mobile devices
With what devices can I access Ed Controls? Ed Controls works on tablets and smartphones with iOS and Android. Browsers can also be used on a computer, tablet or phone.
Why do I see a demo project in Ed Controls? If you are not yet linked to a project, we will give you access to a demo project. You can then already look around.
How can I change my password? On the login page of web.edcontrols.com and on the start screen of the mobile application, it says 'forgot password?'. Go ahead and click on it.
How do I download a project to my device? Ed Controls stores all projects on our secure servers in the cloud. So, before you get started, you have to download the project onto your device.
What does the status of a ticket mean? A ticket has four statuses: created, started, completed and archived.
What can an Administrator do? The Administrator is the one who creates projects in Ed Controls, assigns a single Accountable per project and archives projects in the end.
How do I move a project from a device to the cloud? It is possible to move projects from a handheld device, such as a mobile phone or an app, to the...
Are there any costs associated with using Ed Controls? Ed Controls is free of charge for construction partners.
What can an Accountable do? Each project has one Accountable who has all authorisations for that project.
How do I work offline with Ed Controls? On the construction site, you cannot always rely on the Internet. That's not a problem for Ed Controls.
Why am I receiving e-mails from Ed Controls with project updates? Ed Controls notifies you when changes and/or updates require your attention in Ed Controls.
How do I report a ticket as completed? As a Responsible, you can cancel a designated ticket before completion.
How often do I receive an e-mail with updates? Ed Controls can send you an update up to three times a day.
Can I assign multiple tickets to someone at once? In order to work more efficiently in Ed Controls, it is possible to assign several tickets to a Responsible in one go.
How do I find archived drawings and files? Ed Controls allows you to filter for archived drawings and files in the Library.
How do I archive a drawing or file? It's possible to move a drawing or file to the archive. The drawing or file will then disappear from your project's active overview.
How do I de-archive a drawing or file? It is possible to de-archive drawings and/or files in the Library. De-archiving is only possible through Ed Controls' web environment.
Why can I access a project only in Read-only mode? 'Read-only' mode is the default setting when all your company's licenses are in use.
How do I use two-factor authentication? As an Ed Controls user, you can enable two-factor authentication (2FA) in the following way.
What roles and rights are available in Ed Controls? The RASCI-RAM model provides a clear delineation of roles and rights in Ed Controls.
Can I follow an Ed Controls training course? Ed Controls is designed to be as easy as possible. But sometimes training is useful.
Can I favorite a project? In Ed Controls it is possible to easily put your favorite project(s) in one overview.
Can I delete Tickets and Audits in Ed Controls? It is not possible to permanently delete anything from Ed Controls. However, items can be archived.
How do I search by project name? In Ed Controls, you can search by project name to find your project faster.
How do I change the language in Ed Controls? In the user settings, you can easily change the language used in Ed Controls.
How do I filter across multiple projects? In Ed Controls, it is possible to filter over multiple projects via the web interface.