What does the status of a ticket mean?

A ticket has four statuses.

• Created (yellow circle ):
  The ticket was created, but not yet assigned to a Responsible.
• Started (red triangle ):
  The ticket has been created, including all relevant information and assigned to a Responsible who will handle it.
• Completed (green square ):
  According to the Responsible, the ticket has been completed.
• Archived (gray icon ):
  According to the Accountable or the Support, the ticket is no longer relevant. The ticket disappears from the drawing and the list of active tickets, but can still be retrieved if needed. The gray colour shows that it is an archived ticket and the shape of the figure indicates at what stage the ticket was archived. The shape can therefore be a circle, triangle or square.

In Ed Controls, you can also record things that are done right the first time. You can archive these tickets immediately, as they do not need to be monitored any further. Still, you have these tickets in the archive and can access them at a later time. These tickets then have this icon:

Also read: What is the workflow of Tickets in Ed Controls?