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  • I am logged in but don’t see any or the right projects?

    Ed Controls only shows the projects you are added to, based on the account (email address) you are logged in with.
  • What can a Manager do?

    The ‘Manager’ role can be added at the contract level. This role is reserved for higher management or the director.
  • How do I move a project from a device to the cloud?

    It is possible to move projects from a handheld device, such as a mobile phone or an app, to the...
  • Why are files so large when printing?

    The print that Ed Controls generates can be large because of the added photos and drawings.
  • How do I save a layout before exporting a ticket?

    You want to compose a new layout for tickets? You do that through web.edcontrols.com.
  • How do I pair Ed Controls with our own system?

    Ed Controls has many pairing options. Perhaps even with your own system. Please contact us.
  • How do I link Ed Controls with DigiOffice?

    Ed Controls is easy to pair with DigiOffice.
  • What do I do when an employee departs the company?

    As soon as an employee leaves the company, the Administrator can revoke the person's rights. If the departing employee is the Administrator, we are happy to assist.
  • What is the Library?

    The Library is part of Ed Controls where all drawings and other documents such as contracts can be found.
  • How do I link Ed Controls with other systems?

    Ed Controls can be paired with many systems. Some alreadu have an explaination.
  • Why am I receiving e-mails from Ed Controls with project updates?

    Ed Controls notifies you when changes and/or updates require your attention in Ed Controls.
  • Where can I download the app?

    The Ed Controls app is available for Android and iOS.
  • How does two-factor authentication in Ed Controls work?

    With two-factor authentication, you ask the user to prove that they are the person they say they are.
  • Where can I set what Ed Controls download?

    You can set whether Ed Controls downloads all files to your device by default.
  • How can I register for Ed Controls?

    To use Ed Controls, you need to register an account via web.edcontrols.com.
  • How do I use two-factor authentication?

    As an Ed Controls user, you can enable two-factor authentication (2FA) in the following way.
  • What roles and rights are available in Ed Controls?

    The RASCI-RAM model provides clear roles and permissions in Ed Controls.
  • Can I follow an Ed Controls training course?

    Ed Controls is designed to be as easy as possible. But sometimes training is useful.
  • Can I favorite a project?

    In Ed Controls it is possible to easily put your favorite project(s) in one overview.
  • Can I search within Ed Controls?

    Yes, it is possible to search within Ed Controls in both the web environment and the app.
  • When will I receive the welcome email?

    Ed Controls sends welcome emails to new users 3 times a day.
  • How do I export/print a ticket?

    Ticket printing is possible from both web.edcontrols.com and from the apps.
  • Where is Ed Controls data stored?

    Ed Controls data is stored in various AWS data centres in Frankfurt, Germany.
  • How do I change the language in Ed Controls?

    In the user settings, you can easily change the language used in Ed Controls.
  • How often do I receive an e-mail with updates?

    Ed Controls can send you an update up to three times a day.
  • How do I log in?

    In order to use Ed Controls you need to complete a one-time registration.
  • How do I link Ed Controls with KYP Project?

    Post-its from the KYP Project planning program and Ed Controls audits can be linked. For example, completed audits are automatically rounded out in the appropriate post-it in KYP Project. And vice versa.
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Ed
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Mon - Fri: 7am - 4pm
+44 (0)20 3868 1867
support@edcontrols.co.uk


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