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  • How do I delete a project from my device?

    A project you are no longer working on can be removed from your device, such as a mobile phone or tablet.
  • I am logged in but don’t see any or the right projects?

    Ed Controls only shows the projects you are added to, based on the account (email address) you are logged in with.
  • What can a Responsible do?

    The Responsible is in charge of a ticket.
  • How do I create a ticket?

    A ticket can be created by individuals with the roles: End User, Support and Reporter. The most convenient is to...
  • What is an audit?

    An audit is an inspection or inventory that is conducted and reported on. Read on.
  • When printing an audit, how do I select a layout for tickets?

    If you want to add tickets to your audit(s), you can select the standard 'compact' or 'detailed' layouts. You can also select your personal layouts. Read on.
  • How do I move a project from a device to the cloud?

    It is possible to move projects from a handheld device, such as a mobile phone or an app, to the...
  • Are there any costs associated with using Ed Controls?

    Ed Controls is free of charge for construction partners.
  • How do I edit a ticket?

    The Responsible can report tickets assigned to him or her as complete, accompanied with photos and text. The Accountable and...
  • How do I save a layout before exporting audits?

    You can save a layout before exporting audits.
  • How do I ensure clear, sharp photos?

    Use photos to document all kinds of things visually.
  • Why am I receiving e-mails from Ed Controls with project updates?

    Ed Controls notifies you when changes and/or updates require your attention in Ed Controls.
  • Where can I download the app?

    The Ed Controls app is available for Android and iOS.
  • How does two-factor authentication in Ed Controls work?

    With two-factor authentication, you ask the user to prove that they are the person they say they are.
  • Where can I set what Ed Controls download?

    You can set whether Ed Controls downloads all files to your device by default.
  • How do I report a ticket as completed?

    As a Responsible, you can cancel a designated ticket before completion.
  • How can I register for Ed Controls?

    To use Ed Controls, you need to register an account via web.edcontrols.com.
  • How can I quickly switch between tickets?

    In Ed Controls, you can easily switch between tickets.
  • How do I use two-factor authentication?

    As an Ed Controls user, you can enable two-factor authentication (2FA) in the following way.
  • What workflow is used in Ed Controls to process audits?

    Four steps are used in Ed Controls for this workflow.
  • How do I forward an assigned ticket?

    An assigned ticket can be forwarded to a third party within Ed Controls.
  • What roles and rights are available in Ed Controls?

    The RASCI-RAM model provides clear roles and permissions in Ed Controls.
  • How do I reopen an Audit?

    An audit that has been reported finished can be reopened via the web environment.
  • Can I follow an Ed Controls training course?

    Ed Controls is designed to be as easy as possible. But sometimes training is useful.
  • Can I favorite a project?

    In Ed Controls it is possible to easily put your favorite project(s) in one overview.
  • How do I search by project name?

    In Ed Controls, you can search by project name to find your project faster.
  • Can I search within Ed Controls?

    Yes, it is possible to search within Ed Controls in both the web environment and the app.
  • With what devices can I access Ed Controls?

    Ed Controls works on tablets and smartphones with iOS and Android. Browsers can also be used on a computer, tablet or phone.
  • How do I add a photo to an audit question?

    It is possible to add a photo and/or a file to an audit question.
  • When will I receive the welcome email?

    Ed Controls sends welcome emails to new users 3 times a day.
  • How do I print an audit?

    An audit can be printed from both web.edcontrols.com and the apps.
  • How do I export/print a ticket?

    Ticket printing is possible from both web.edcontrols.com and from the apps.
  • What is a ticket?

    A ticket is a registration of an observed snag. This allows you to record an observation, deviation or instruction.
  • How do I add a photo to an existing ticket?

    Adding a photo to an existing ticket can be done at a later time.
  • Which version of the Ed Controls app is supported?

    The last two versions are supported for Ed Controls.
  • How do I work offline with Ed Controls?

    On the construction site, you cannot always rely on the Internet. That's not a problem for Ed Controls.
  • How do I sync Ed Controls?

    This way you will seamlessly transition from offline to online.
  • What does the status of a ticket mean?

    A ticket has four statuses: created, started, completed and archived.
  • What is the difference between a device and the cloud?

    Ed Controls stores data on your mobile phone, tablet, laptop or PC. The data is also stored on our secure server.
  • What are the technical requirements for mobile devices?

    The minimum and recommended specifications for mobile devices
  • How do I change the language in Ed Controls?

    In the user settings, you can easily change the language used in Ed Controls.
  • How often do I receive an e-mail with updates?

    Ed Controls can send you an update up to three times a day.
  • How does Ed Score work?

    Ed Score is a representation of your performance in Ed Controls in the last 3 months.
  • How do I log in?

    In order to use Ed Controls you need to complete a one-time registration.
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