What policy does Ed Controls apply regarding its software and updates?

To ensure that users experience optimal performance and have access to the latest features, all released versions of our applications have a specific support period. Users are informed by email or via the respective application when a new update is required. However, it is recommended to always work with the latest version due to security updates and implemented improvements (bug fixes).

Please note that our Support department can only offer assistance for the versions that fall within these timeframes.

Ed Controls for Mobile:

Supported for a maximum of 6 months.
Users are responsible for updating their app. Notifications are displayed in the mobile app for this.
When an app version is older than 6 months, the user will no longer be able to log in until it has been updated.

Ed Controls for Web:

The web version of Ed Controls is always up to date. Users are responsible for keeping their browser up to date.

SecurED:

SecurED receives updates twice per year. These become available in April and October. We recommend performing at least one update per year.
Our support department can only assist if one of the two most recent versions is installed.

Note: Software is subject to change and may sometimes contain errors. If a critical error occurs in a version, administrators will be informed, and users will also be notified where necessary/possible.