Skip to content
  • There are no suggestions because the search field is empty.

How do I forward an assigned ticket?

In Ed Controls, you can forward an assigned ticket to a third party. The Respondent of a ticket can add a Consulted. This allows the Responsible Person to collaborate better and complete a ticket faster without having to be present on site.

Here's how it goes:

  1. The Respondent of a ticket adds a Consulted;
  2. The Consulted gets a notification and can get started;
  3. The Consulted adds photos and text to the ticket of the work performed;
  4. The Respondent sees that the Consulted has executed the ticket correctly and will report the ticket ready.
image-13-1

This functionality is about the Ed Controls (web) app and works only within Ed Controls. It does not work to forward a ticket to a partner that does not use Ed Controls.