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How do I forward an assigned ticket?

In Ed Controls, you can forward an assigned ticket to a third party. The person responsible for a ticket can forward a ticket in two ways.

- Add a new person responsible:

A ticket can sometimes be forwarded to a general Ed Controls account of a subcontractor, after which the subcontractor needs to forward the ticket internally to the appropriate person. This can be done by adding a new person responsible.

For more information, see the article below.
How do I forward a ticket to the right person responsible?

- Add a consulted person:

As the person responsible, you can also add a consulted person. This allows the person responsible to collaborate effectively with a subcontractor while remaining in control of the ticket status. This way, the person responsible does not need to be present on site themselves.

Here's how it goes:

  1. The Respondent of a ticket adds a Consulted;
  2. The Consulted gets a notification and can get started;
  3. The Consulted adds photos and text to the ticket of the work performed;
  4. The Respondent sees that the Consulted has executed the ticket correctly and will report the ticket ready.
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This functionality is about the Ed Controls (web) app and works only within Ed Controls. It does not work to forward a ticket to a partner that does not use Ed Controls.