How does marking photos work?

Marking a photo

You can mark a photo with an arrow, circle, frame or text, so it's immediately clear what you're pointing at. This works in the web version, anywhere you add a photo: in a new ticket, in a reply to a ticket, and as an attachment to an audit or to a question in an audit.

1. Add a photo, or open the photo you want to mark.
2. Click the edit icon to open the marking tools.
3. Choose a marking and place it on the spot you want to point out.
4. Adjust the marking: move it, resize it, rotate it, or use undo and redo.
5. Check your marking.
6. Click save. The marked photo now appears in the ticket or audit.

7. Changing a marking after saving

   Is the arrow pointing at the wrong window frame, or do you want to point out something else on the same photo later? You can change the marking in the ticket or audit itself, without uploading the photo again. The original photo is always kept, so you can always see exactly how things looked on site.

   1. Open the ticket or audit with the marked photo.
   2. Open the photo and click the edit icon.
   3. Change a marking or add a new one.
   4. Click save.

   Want the photo without any markings again? Choose revert to original. When you change a marking in the web version, the photo shows "(edited)" after its date, and the timeline shows who made the change.

   Accountable and support users can change a marking at any time. Responsible users and reporters can only mark a photo until the ticket or audit has been saved.

The size and quality of the photo stay the same. Marking is optional: you can also add a photo without one.